We were excited to have Jeff Hawley join us again this year at GSummit. Jeff is the Director of the Customer Experience Group at Yamaha Corporation of America. Below are his bio, video and slides from GSummit SF 2014:
Jeff Hawley is Director of the Customer Experience Group for the Yamaha Corporation of America. In his role he directs overarching marketing and customer experience initiatives online, in print and within social media to Yamaha dealers, partners, fans and customers. An in-demand public speaker and subject matter expert, Jeff has worked with a wide range of institutions, events and publications such as Apple, CMO.com, Consero Customer Experience Forum, CRM Magazine, Digital Hollywood, Direct Marketing News, GSummit, MobileMarketer.com, Music Distributors Association, Music Inc., Music Trades, Musical Merchandise Review, National Association of Broadcasters, NAMM, NASMD, Next Generation Customer Experience, Salesforce.com, Social Commerce Strategies and many more. Professional memberships and activities include the Customer Experience Professionals Association (CXPA), Digital Analytics Association (DAA), International Association of Privacy Professionals (IAPP), NAMM Technology Committee and the Salesforce.com Social Advisory Board.