NSA Gamifies Surveillance Training: Ethical or Questionable?
There is a recent Der Spiegel report on the NSA gamifying its infamous international surveillance program, XKEYSCORE. Gleaned from a secret report entitled, “Tales from the Land of Brothers Grimm”, it detailed training procedures that were used to motivate NSA agents who are new to the program. Gamification mechanics were used such as how agents could earn “skilz” points and “unlock achievements” as they effectively use the training program. What was startling was that the report indicated the training procedure changed the perception of its users opinion on surveillance after a certain period of time.
Here at Gamification Co, we have covered numerous examples where gamified systems have been used for good in solving problems across industries. Nonetheless, there is a need to address the elephant in the living room where gamification is used for questionable means.
