Delta Trains Reservation Agents With Gamified E-learning

In late 2013, Gabe traveled to 12 cities worldwide for GSummit Global, a series of full-day workshops and meetups to bring GSummit closer to gamification fans. As a part of GSummit Global, we also released 10 new webinars and videos by gamification and engagement professionals. We will be releasing them publicly as we keep counting down to GSummit 2014.

Ryan Misuzaki explains how Delta gamifies flight culture for new employees at Delta with the “Ready, Set, Jet!” game

Read More
employee engagement webinar

How the Experts Use Gamification for Employee Engagement – GSummit Global Webinar

A few weeks ago, we had a live webinar for GSummit Global that focused on achieving customer engagement with gamification. Today, we’re going to shift gears and take look at how prominent experts Phaedra Boinodiris (IBM), Ryan Mizusaki (Delta), and Ross Smith (Microsoft) have approached gamification as a means of motivating and training their staff.

Moderated by Gabe Zichermann, the following webinar is part 2 of 3 of our GSummit Global Webinar series, so stay tuned for our final webinar early next week.

Read More
ryan mizusaki delta

Delta Gamifies Employee Training with Ready, Set, Jet!

The Gamification Revolution is the only live gamification webcast featuring Gabe Zichermann and fellow gamification experts every week. Be sure to catch our next episode on Thursday, October 31 at 1PM ET/1800 GMT, where we will feature GSummit Global speaker and author of the new book Play at Work: How Games Inspire Breakthrough Thinking, Adam Penenberg.

Remember you can participate in the show if you sign-in and RSVP! Signing in will allow you to receive show reminders, ask questions, and even join Gabe and our guest for a live question.

In this episode, Ryan Mizusaki, GM of Learning at Delta, shares the full story on how Delta arrived at a gamified training solution and its development process to make learning about flight culture get adopted by 98% of Delta’s trainees. Watch the full video below and if you want even more information on this story, visit GSummit Global for Ryan’s full length talk.



Download this episode (right click and save)

Read More

Modern Loyalty Done Right: MOGL Joins Virgin America for More Loyalty Rewards

Loyalty is changing and MOGL’s gamified rewards platform is really shining through. MOGL is a gamified loyalty platform that rewards users for dining out at restaurants by giving 10% cash back on select restaurants and donating a meal to Feed America for every $20 spent. Their new partnership with Virgin America will allow MOGL to power Virgin’s new Elevate frequent fliers dining program.

Read More