While gamification is no longer a revolutionary way of training employees, the start-up GamEffective is claiming that their take on the trend is a fresh one. The company, which operates out of offices in both North Carolina and Israel, boasts some large-scale customers like Microsoft and Ebay. They’re confident in their ability to boost employee performance across the board with their no-code integration.
According to North American labor statistics, employee turnover is at an all-time high in today’s workplace, and the implications for the contact center industry are significant, considering its reputation for being a volatile employment segment with a lower median employment age, high-stress work environment, and lower than average remuneration.
This workforce dynamic has created opportunities for applying the theories of game mechanics, or gamification, to the real-world problem of retaining valued agents. And at the epicenter of the contact center workforce is the agent.
Unique attributes and skills are required of agents in a contact center environment, e.g., infinite patience, finely-honed communication skills, and a superior ability to prioritize and organize their workload.
The subject of compliance with government regulations and ethics is a serious one for businesses. The consequences of being caught violating the law, even inadvertently, are more severe than ever. The Food and Drug Administration, the Federal Trade Commission, the Securities and Exchange Commission and other federal agencies are waiting to catch rule-breakers. Thanks to the Internet and social media, the news of violations spreads around the world immediately. One misstep wipes out years of patiently building a great reputation with consumers.
How Uber Uses Code On The Road Hidden Game to Find Coding Candidates People who coordinate trips using the ride-hailing app Uber have the reasonable expectation of a convenient journey at an affordable price. But for a select group of riders in a certain markets, Uber offers something more. The company gives some of these riders…
Promoting Employee Engagement and Collaboration in KLM’s IT Division Last time, we featured Head of Innovation Technology and Learning, Guido Helmerhorst from KLM Royal Dutch Airlines to discuss his team’s recent project, “KLM’s Next Top Model“. With support from higher management, the project aimed to promote employee engagement and interdepartmental cooperation of KLM’s IT division….
Last week, we feature Capgemini solution designer and author, Andrzej Marczewski to discuss his newly released book, “Even Ninja Monkeys Like to Play: Gamification, Game Thinking & Motivational Design”. Andrzej’s new book serves as a guide to using gamification as well the theories and concepts on which gamification is built upon.
Watch the full interview below to learn about:
Special Bonus: Catch Andrzej Marczewski and Gabe Zichermann at the Gamification World Congress 2015 by entering special code “dopamine” to get a special 25% discount on tickets!
Watch the video, listen on the audio podcast or subscribe to our iTunes channel below. Be sure to catch our next episode of the Gamification Revolution.
RMH Franchise, the owner of 173 of the 2,200 Applebee’s restaurant locations, was having a problem with staff turnover. The company was experiencing an average turnover rate of 120 percent. The turnover was proving to be costly, with a replacement expense of between $400 to $10,000 depending on the seniority of the employees.
Corporate travel is a necessary, but expensive, part of doing business. It’s made all the more expensive when employees don’t follow corporate policies intended keep travel costs at a minimum. T-Mobile used gamification platform, Points2Points to boost employee engagement in corporate travel policies. The effort not only improved compliance and saved the company money, it also ended up supporting the planting of trees in a part of the world damaged by deforestation. T-Mobile learned that an environmental reward can be a great employee incentive.
Last time, we featured President and founder of General Creativity, Robert Tercek to discuss his newly released book, “Vaporized: Solid Strategies for Success in a Dematerialized World”. Robert reveals how every aspect of society and economy will be changed with the rise of digital technology and how we ought to prepare to face it head-on.
Last time, we featured President and founder of General Creativity, Robert Tercek to discuss his newly released book, “Vaporized: Solid Strategies for Success in a Dematerialized World”. Robert reveals how every aspect of society and economy will be changed with the rise of digital technology and how we ought to prepare to face it head-on.
Watch the full interview below to learn about:
Watch the video or listen on the audio podcast below and be sure to catch our next guest, Amy Jo Kim on the Gamification Revolution.
The human resources department of any company has the tricky task of trying to recruit the best candidates, then keeping them on staff once they’ve been hired. It’s a tall order. With most job searches now conducted over the Internet, a job candidate can be lost with a single click. Accounting and consulting firm Pricewaterhouse Coopers wanted to see if it could do a better job with recruiting and retention.
Last time, we featured Clearly Logistic Supervisor, Sean Goodman to discuss how Clearly’s logistics department revamped their employee training program. Modeling after gamification concepts from Gabe Zichermann’s book “Gamification Revolution”, the program achieved major success and the organization is looking for new opportunities to incorporate gamification for its processes.
Watch the full interview below to learn about:
Watch the video or listen to the audio podcast below.
Sitting in a call center taking and making calls is the kind of job that many people find repetitive and boring. But at one major American company, an entire department plays games on company time and does so with the full knowledge and consent of management. That company is the Hyatt Hotels Corporation. Encouraging employees to play games, the company found, improved employee engagement in the work by setting goals, which in turn, boosted their productivity.
Playing games is fun, but people also driven to play games because they want to win. Businesses have found different ways to gamify employee training. But DirecTV is taking a counterintuitive approach that uses gamification to celebrate failure. And it’s working.
Last time, we featured senior user experience designer, Dr Joerg Niesenhaus from Centigrade GmbH to discuss his team’s recent project in gamifying industrial production process for a large production facility. As a user experience service provider, Joerg’s team was invited by clients from the mechanical and plant engineering to improve their customized production environment.
Watch the full interview below to learn about:
Watch the video below and be sure to catch our next episode of the Gamification Revolution.
GSummit SF 2014 was a resounding success and it is thanks to our awesome community. As it is our mission here at Gamification Co to proliferate the latest and greatest knowledge about the gamification industry, we have begun releasing all of our videos from GSummit SF 2014.
We’ll be posting each of the new releases on our blog but if you want to get each of them immediately, be sure to subscribe to our YouTube channel to get each video as they come.
To kick off our video series, we have Brian Burke, Research Vice President at Gartner shares his thought why organizations need to re-evaluate how they engage and motivate their key communities and what lies ahead for the future of gamification.
