June 9, 2026
Headlines

Enterprise

How Walmart Used Game-Based Training to Improve Worker Safety

Heong Weng Mak04 mins

Warehouses and distribution centers are busy facilities with lots of moving parts. They’re also dangerous places where stacked pallets and forklifts can lead to workplace injuries. Those challenges are magnified at a global company, like Walmart, which must make sure that its widely dispersed workforce uniformly follows corporate safety procedures. The retailer found a way to improve worker training and reduce workplace injury through gamification

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PwC’s Multipoly Boosts Employee Recruitment and Retention

Heong Weng Mak04 mins

The human resources department of any company has the tricky task of trying to recruit the best candidates, then keeping them on staff once they’ve been hired. It’s a tall order. With most job searches now conducted over the Internet, a job candidate can be lost with a single click. Accounting and consulting firm Pricewaterhouse Coopers wanted to see if it could do a better job with recruiting and retention.

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Verizon Franchise Finds Employee Engagement Winner with FantasySalesTeam

Heong Weng Mak05 mins

It’s hard to overstate the popularity of fantasy sports. Many Americans spend considerable amounts of time tweaking their assembled teams of athletes in a virtual competition against other players. They do it out of the fun they have in researching their teams, competing against colleagues, and hopefully, winning their leagues. Many companies have tried to tap into elements of sports competition as a way of driving their employees to work harder or meet targets with varying degrees of success. One of them, Wireless Zone, which is the largest independent Verizon Wireless franchise in the United States, found its employee engagement solution through an application that takes its cue from the same motivations that make fantasy sports both popular and engaging.

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Remodeling Clearly’s Logistics Training Program with Sean Goodman

Heong Weng Mak02 mins

Last time, we featured Clearly Logistic Supervisor, Sean Goodman to discuss how Clearly’s logistics department revamped their employee training program. Modeling after gamification concepts from Gabe Zichermann’s book “Gamification Revolution”, the program achieved major success and the organization is looking for new opportunities to incorporate gamification for its processes.

Watch the full interview below to learn about:

  • What challenges were facing Clearly’s logistics department before gamification was introduced?
  • How did the team came together in designing and implementing the program?
  • What has been the cultural impact on the organization upon implementing gamification?
  • How has the team responded to the introduction of non-cash vs cash rewards in the rewards program?
  • Has Clearly changed or rebalanced the value of the rewards in the virtual economy since the program’s introduction?
  • What were the lesson learnt in driving progress and specific metrics for individuals?
  • How has the management team reacted to the program’s success and taking it other parts of the organization?

Watch the video or listen to the audio podcast below.


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Hyatt Reservation Center Boosts Employee Productivity with Gamification

Ivan Kuo03 mins

Sitting in a call center taking and making calls is the kind of job that many people find repetitive and boring. But at one major American company, an entire department plays games on company time and does so with the full knowledge and consent of management. That company is the Hyatt Hotels Corporation. Encouraging employees to play games, the company found, improved employee engagement in the work by setting goals, which in turn, boosted their productivity.

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3 Basic Principles to Gamify Employee Training

Ivan Kuo05 mins

Training employees is an expensive – and time consuming – proposition. Even worse, it’s one that typically has diminished returns. Every year, companies spend big bucks to improve their employees’ skill sets, only to see that as little as 10% of those skills are retained at the end of the year. Fortunately, there’s a better way – one that leaves this outdated, expensive model in the dust.

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Gamifying Industrial Production with Dr. Joerg Niesenhaus

Heong Weng Mak12 mins

Last time, we featured senior user experience designer, Dr Joerg Niesenhaus from Centigrade GmbH to discuss his team’s recent project in gamifying industrial production process for a large production facility. As a user experience service provider, Joerg’s team was invited by clients from the mechanical and plant engineering to improve their customized production environment.

Watch the full interview below to learn about:

  • The motivational challenges and consequences of failure faced by industrial assembly line production process.
  • How the team negotiated and managed expectation with management and collective bargaining units of the worker council.
  • The thought process in developing a scoring system to challenge and motivate the various production teams.
  • How the team find its early testers and subsequent advocates to champion for new process changes.
  • Was there difficulty in convincing the company’s leadership to give this approach a try and the post implementation reaction.
  • How did the team addressed different user-profiles and the research-process to determine clustering.

Watch the video below and be sure to catch our next episode of the Gamification Revolution.

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The Good, The Bad, and The Future of Customer Loyalty

Clark Buckner15 mins

Do you belong to a customer loyalty program? Maybe Starbucks, Walgreens, or Gilt? If so, you’re part of a three-billion strong membership within the U.S., according to Barry Kirk of Maritz Motivation.

While that may appear to be a staggering number, Kirk’s follow-up figure was even more surprising. Although there were billions of U.S. loyalty program members in 2014, many companies and brands experienced a decrease in engagement.

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