Gamification Maker Faire 2012 Highlights – Jerry the Bear

Without going to far into detail, this year’s Maker Faire at New York City’s Corona Park was absolutely incredible. I’ve been to the Hall of Science as a young child but over 15 years later, I felt as if I were transformed back into a child re-experiencing a world of wonder. However, this time – it wasn’t only the world of science I relived, I experienced the pinnacle of human creativity and engineering amassed by a wonderful eclectic group of engineers, artists, geeks, children, and parents all brought together to experience each other’s projects. The first story I would like to share today is from Sproutel co-founder, Aaron Horowitz, and his story about Jerry the Bear.

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Freshdesk Provides a Fresh Gamification Approach in Customer Support

Customer service plays a vital role in business but truth be told, having to deal with customer complaints and troubleshooting for hours on end can be rather disengaging, until now. Freshdesk is here to tackle customer support challenges with their recently announced gamified platform, Freshdesk Arcade. With their gamified help desk, Freshdesk aims to transform…

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Point Scores and Wine: Making the Complicated Uncomplicated

This is a guest article by Jon Guerrera, marketing nerd and GSummit 2012 Speaker. When it comes to wine, points matter. In a revealing article published in the Wall Street Journal, Leonard Mlodinow – author of The Drunkard’s Walk: How Randomness Rules Our Lives – points out: “According to a 2001 study of Bordeaux wines, a one-point bump in Robert Parker’s wine…

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The Original “X PRIZE”

Just a fun fact for this lovely Friday. In 1919, Raymond Orteig offered a prize of $25,000 for the first nonstop aircraft flight between New York and Paris. The Orteig Prize was the early 20th century equivalent to X PRIZE’s Ansari Challenge. Competitions like these that are used for grand innovation are fantastic examples of…

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Providing Social Business Intelligence: Spigit Acquires Crowdcast

Spigit, the maker of collaborative innovation management software for enterprises, has recently acquired Crowdcast. Crowdcast provides social business intelligence solutions and raised $6M in Series A funding in 2010. Spigit is aiming to provide market services and solutions that give organizations the ability to gain insight on the collective intelligence of its professional network. Crowdcast will play the…

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